Exchange policy
Last updated: June 2026
At Tenzing Bags, customer satisfaction is important to us. While we do not offer returns or refunds for change of mind, we do provide exchanges for eligible products.
Exchange Eligibility
To qualify for an exchange:
- The request must be made within 7 days of delivery.
- The product must be unused and in its original condition.
- All original tags, packaging, and accessories must be included.
- Proof of purchase is required.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Photos of the product
- Photos of the packaging
Our team will review the request and assist you accordingly.
Exchange Process
Once your exchange request is approved:
- The product will be inspected upon receipt.
- A replacement or exchange product will be dispatched, subject to stock availability.
- Exchange timelines may vary depending on your location.
For exchanges requested due to personal preference, including the product being smaller than expected or not meeting the customer’s size requirements, the customer is responsible for the return shipping charges.
If the product received is damaged, defective, or incorrect, Tenzing Bags will cover the applicable return shipping charges.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Used products
- Products damaged due to misuse or negligence
- Customized or personalized products
- Products returned without original packaging or tags
Refunds
Tenzing Bags does not offer refunds for products purchased through our website, except where required by applicable law.
Contact Us
For exchange-related assistance, please contact us through our Contact Us page or email our customer support team.
Thank you for choosing Tenzing Bags.
Timeless craftsmanship. Made for every journey.
