Shipping policy
Shipping Policy
Last updated: June 2026
At Tenzing Bags, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Estimated delivery times are:
- Metro Cities: 3–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days
Delivery timelines may vary depending on courier operations and local conditions.
Shipping Charges
- Free shipping on all prepaid orders across India.
- Any additional shipping charges (if applicable) will be displayed at checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a tracking link via Email, SMS, or WhatsApp.
You can use the tracking information to monitor the status of your shipment.
Delivery Delays
While we strive to meet estimated delivery timelines, delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Courier service disruptions
- High order volumes
- Unforeseen logistical issues
We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Tenzing Bags cannot be held responsible for delays, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information.
Damaged or Missing Items
If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery.
Please include:
- Order Number
- Photos of the package
- Photos of the product (if damaged)
This will help us investigate and assist you promptly.
International Shipping
Currently, Tenzing Bags ships only within India.
International shipping services may be introduced in the future.
Contact Us
For any shipping-related questions, please contact us:
Email: support@tenzingbags.com
Customer Care: +91 9289378199
